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Shipping Policy

Shipping Policy for Cup'ital Tea

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Effective Date: January 1, 2025

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Thank you for shopping with Cup'ital Tea. We strive to ensure that your order reaches you promptly and in perfect condition. Please review our Shipping Policy below for details on how we handle shipping and delivery.

1. Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment has been confirmed.

  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods and Rates

  • We offer various shipping options during checkout, including standard and expedited delivery. Shipping costs are calculated based on your location, the weight of the items, and the chosen delivery method.

  • International shipping is available for most locations. Additional fees, including customs duties and taxes, may apply and are the responsibility of the customer.

3. Delivery Times

  • Domestic Orders: Delivery typically takes 3-7 business days after processing, depending on your location and the selected shipping method.

  • International Orders: Delivery times vary by destination and can range from 7-21 business days or longer due to customs processing.

  • Please note that delivery times are estimates and may be subject to delays caused by weather, carrier issues, or other unforeseen circumstances.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

  • If you do not receive a tracking email within the processing timeframe, please contact us at info@cupitaltea.com.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain products may have shipping restrictions due to regulations in your country.

6. Lost or Delayed Shipments

  • If your order does not arrive within the expected timeframe, please contact us at info@cupitaltea.com. While we are not responsible for carrier delays, we will assist you in locating your package.

  • For international orders, delays may occur due to customs clearance. Please allow additional time for processing.

7. Damaged or Incorrect Shipments

  • If your order arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery at info@cupitaltea.com. Provide your order number and photos of the damaged or incorrect item for faster resolution.

  • We will work with you to resolve the issue and send a replacement if necessary.

8. Shipping Promotions

  • From time to time, we may offer free or discounted shipping promotions. These offers will be subject to specific terms and conditions, such as minimum order requirements.

9. Customs and Import Taxes (International Orders)

  • Customers are responsible for any customs duties, taxes, or fees required by their country. These fees are not included in our product or shipping prices and are collected upon delivery.

  • Please check with your local customs office for more information on import taxes and regulations.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:

Email: info@cupitaltea.com
Phone: 980319-1074

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Thank you for choosing Cup'ital Tea. We appreciate your support and look forward to serving you!

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