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  • Can I track my order?
    Yes, for deliveries within the 50 United States and Canada, we provide order tracking information, allowing you to monitor your package's delivery progress.
  • How long does shipping take within the US and Canada?
    Shipping times may vary depending on your location, but typically within the US and Canada, you can expect to receive your package within 3-7 business days.
  • Can I cancel or modify my order after it's placed?
    We process orders promptly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to assist you.
  • What is your return policy?
    We have a 14-day return policy for eligible items. To initiate a return, please ensure the item is in its original condition and packaging.
  • What if I order during the holidays?
    We still ship out order during holiday seasons, but expect some delay.
  • How can I contact customer support?
    You can reach our dedicated customer support team via email at We are here to assist you with any questions or concerns.
  • Can I purchase gift cards for friends and family?
    Absolutely! Our gift cards make the perfect present for tea lovers, allowing them to explore our exquisite tea collection.
  • Are there any promotions or discounts available?
    Keep an eye on our website and social media for special offers and promotions. Sign up for our newsletter to stay informed about exclusive deals.
  • Are there any artificial flavors or additives in your teas?
    No, we take pride in offering only natural and authentic tea flavors. Our teas are free from artificial flavors, additives, and preservatives.
  • How are your teas packaged?
    Our loose leaf teas are carefully packaged in resealable, airtight bags to maintain freshness and flavor, ensuring a delightful tea experience with each brew.
  • Can I request a personalized tea blend?
    We currently offer a diverse selection of tea blends, but we're always open to feedback and suggestions. Feel free to share your ideas with us!
  • Are your teas suitable for gifting?
    Absolutely! Our premium loose leaf teas and gift sets make wonderful and thoughtful gifts for tea enthusiasts and loved ones.
  • How can I stay updated on new tea releases and promotions?
    Stay connected with us through our newsletter and follow us on social media. We regularly share exciting updates, new tea releases, and exclusive promotions.
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